Delivery & Returns

Order Confirmation

Once you place your order, we will send you an order confirmation email. If your payment is subject to pre-authorisation, your card may be authorised but not charged immediately.

We will then confirm with our supplier that the item is available for immediate dispatch. Once availability has been confirmed, payment will be processed and your order will be prepared for shipment.

If there is any delay, such as an item being on backorder, we will contact you as soon as possible to discuss your options. Where applicable, any payment authorisation will be released.

Order Delivery

Provided your item is in stock and available for dispatch, orders are typically dispatched within 5 working days.

Once your order has been dispatched, we will email you tracking information within 24 hours. If you have not received your tracking details within 6 working days of placing your order, please contact us at info@sandiosnandfinch.com, and we'll be happy to assist.

Damaged Items

Please inspect your order as soon as possible after delivery. If your item arrives damaged, please notify us within 48 hours of delivery by emailing info@sandisonandfinch.com with clear photographs of:

• The damaged item

• The packaging

• Any visible damage to the outer box (if applicable)

This will allow us to investigate the issue and, where necessary, submit a claim with the courier or supplier.

Cancellations & Refunds

If you wish to cancel your order, please contact us as soon as possible.

Orders cancelled more than 48 hours after being placed may incur cancellation or restocking charges if processing has already begun. If your order has already been dispatched, you will be responsible for any return shipping costs unless the item is faulty or incorrect.

Once your returned item has been received and inspected, any eligible refund will be processed to the original payment method used for the purchase.